I answer your customers, ship your campaigns, and flag what you'd have missed. Your Shopify, your inbox, your Instagram, your ads.
I already work with
Why me?
You keep the parts only you want to do. I take the rest. Not one job at a time: your support, your marketing and your numbers, held together so nothing falls between them.
Sarrah Edaly
I haven't received my order. It was due Saturday?
#4127 · Ada dress, M · shipped on the 14th
Lea· draft
Hi Sarrah, your parcel left on the 14th and arrives tomorrow. Here's the tracking link…
Where's my order, does it run small, can I return this. I pull the actual order, write the reply and send it — Instagram, WhatsApp or email. When it's not mine to answer, it reaches you with everything I already found.
Email · 2,340 customerstwo subject lines in testing
Post · carousel ×3Thursday 6 PM
Audience · €400/weekexcl. sold-out sizes
One product selection becomes an email to the right segment, an Instagram post scheduled for Thursday, and a Meta Ads audience that skips what's out of stock. You review, I send.
This week
Linen: no sales for 34 days486 items · €8,940 tied up
Ad spend on sold-out sizesM and L sold out since Tuesday
12 sizing questions · Ada dressadd a size guide
Stock that stopped moving in March. Ad budget running against sold-out sizes. A question asked forty times that belongs on the product page. I see the whole store, so I catch what one tool can't.
My rules of engagement
Everything I do is visible, reversible, and framed by rules you set.
By default, anything that spends money or reaches a customer. Loosen it action by action as you get comfortable, or keep it all.
My answers come from your catalog, your orders, your policies. When the answer isn't there, I don't improvise — it comes to you with everything I already found.
Your tone, your words, the things you'd never say. I learn from what you've already published, and I'd rather send nothing than send something off-brand.
Maximum discount, weekly ad budget, sending hours, frequency per customer. Yours are the limits I work inside — I don't go past them, and I don't ask you to lift them.
You see the plan before it starts, and where I am while it runs. Pause me mid-task, change a step, or cancel what's scheduled — nothing is locked once I've begun.
Tell me a reply was wrong or a campaign missed the mark. It sticks — you won't have to say it twice.
How I work
Describe what you need in plain French. I work out the steps, pull the numbers from your store, write the messages and run them — stopping before anything that spends your money or reaches your customers.
"Clear the linen before autumn." "Win back the customers who bought in June." No workflows to build, no triggers to configure. If something's missing, I ask before I start.
The same task becomes an email, an Instagram post and an ad audience — same catalog, same stock, same customer list. No exports, no re-explaining myself between tools.
A size sells out, so it leaves the campaign. The email underperforms, so the second send tries the other subject line. I don't run a script to the end and hope — I watch what happens and correct course.
Read sales and inventory486 items in stock · 62% margin · M and L sold out
Write the clearance email2,340 linen customers · two subject lines in testing
Schedule the Instagram carousel3 catalog visuals · Thursday 6 PM · caption to review
Wait for your approval — ad budget€400/week · similar to linen buyers · exclude sold-out sizes
Hi Alex. Three things this week. Linen hasn't sold in 34 days — 486 items and €8,940 tied up. I prepared a win-back email and a carousel for Thursday. Meanwhile, €400/week in ad spend still points to sold-out sizes. I can pause the audience until restock. And twelve customers asked the same question about the Ada dress — a size guide would answer most of them. Want to discuss?
What you actually get
Not a dashboard to interpret. Three things you can read in ten seconds and act on — or ignore, which is also an answer.
The customer's question, the order it's about, and the answer I've written. Send it, edit it, or take the conversation yourself.
Subject line, body, and the segment I'd send it to — with the reason those customers and not others. The post and the ad audience come with it.
What moved, what stalled, what I'd do about it. Three or four lines on a Monday. If something can't wait, you'll hear from me sooner.
Integrations
I don't ask you to move your store, migrate your inbox or learn a new dashboard. I connect to what you already run, and work inside it.
Shopify
connected
I read your catalog, orders, and inventory.
I write nothing without your approval.
Shopify: catalog, orders, stock, customers. I read what I need to answer a question or build a segment, and write back only what you've approved.
Instagram DMs, WhatsApp, email. One thread per customer, whichever channel they came from — you see everything I've said.
EmailThursday 10 AM
Instagramcarousel ×3
Meta Ads€400/week
Supportsize guide
Email sends, Instagram posts, Meta Ads audiences. Built from the same catalog and the same customer list, so a product goes out consistent everywhere.
Security & privacy
Your customers' data stays in Europe and is never used to train models. Access is scoped to what I need — I read your orders to answer a question, nothing more. Leafine handles the contracts, the hosting and the audits, so you don't take my word for it.
Remuneration
Start with what you need. Add an expertise when you want me on it.
Prices exclude VAT/GST. Volume discounts apply automatically for larger teams. All plans include unlimited integrations.
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